Support

Questions about a trip

The organization running your trip is the best place to start for anything about the trip itself: dates, prices, payments, refunds, rooms, documents. Its organizers are listed on the trip's Contacts page, and on the trip's Payments and Registration screens in the app.

Questions about the app or the website

UniteTrip runs the software. Sign-in trouble, something that looks wrong in the app, a privacy request, or anything you are not sure who to ask: email info@unitetrip.com. We answer within one business day.

Reporting content or a person

In the app, press and hold any chat message, photo or comment and choose Report; you can also Block the person, which hides everything they post from you. Reports go to the trip's organizers and to UniteTrip and are reviewed within 24 hours. If you would rather write to us directly, email the address above with the trip name and what you saw.

Signing in

Forgot your password? Choose Send code on the sign-in screen: a one-time code is emailed to you and you can set a new password afterwards.
Not getting the code? Check your spam folder, and make sure the address is the one on your account. Codes expire after five minutes.
You can see and sign out every device from the app: Me → Signed-in devices.

Deleting your account

In the app: Settings → Account → Delete Account. Deletion is immediate and permanent; see the Privacy Policy for what is erased and what the organization keeps for its accounting. If you cannot use the app, email us and we will do it for you and confirm when it is done.

Payments

Payments are processed by PayPal; you can pay with a PayPal account or a card on PayPal's page. A completed payment appears on your Payments screen right away. For a refund, contact the organization running the trip.